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Website Terms

T’s & C’s

We want all of the fur babies across Mainland UK to be able to get their mucky paws on Mummy’s Delight without any stress whatsoever, so that’s why it’s delivered straight to your door for only £4.99!

Mummy’s Delights will be delivered to your door the very NEXT DAY if you order a dish before 12.30pm (Monday to Thursday) or within 48 Hours if you order at any other time (Monday to Friday only). The weekend is family time here at Mummy’s Delight as we love to go for long walks in the park. If you place an order over the weekend, you will receive Mummy’s Delights by the following Tuesday.

Those furry friends that live in Mainland UK are all those that live at postcodes in England, Wales & Southern Scotland.

Live in the Highlands, Islands or Northern Island? Don’t worry, your pet can still devour Mummy’s Delights with a small delivery charge of just £7.99 per order. Mummy’s Delights will be delivered to your door within 2-3 days when ordering anytime (Monday to Friday only). The weekend is family time here at Mummy’s Delight as we love to go for long walks in the park. If you place an order over the weekend, you will receive Mummy’s Delights by the following Thursday.

Accepting Our Terms & Conditions

At Mummy’s Delight, it’s our aim is to provide high quality products for your fur babies with excellent customer service. By making a purchase (a payment, in receipt for goods) online or over the telephone, you are entering into a Contract of Sale under English Law (irrespective of the country you are purchasing from) and thus agreeing to the Terms & Conditions below.

Data Protection

All personal data collected by Mummy’s Delight, will be held securely in accordance with the Data Protection Act 1998 (DPA) which defines the law on the processing of data on identifiable living people. Mummy’s Delight will never share your details with any third party, other than that required to fulfil your order, for example: courier for delivery purposes. Please see our Privacy Policy for more details.

Payment Details

Secure payments on our website are managed through Paypal. Payments must be received in full at check out stage prior to your goods being dispatched. In the very unlikely event that you should require a refund, the monies would be returned to you via the original method of payment.

Fulfilment of order

Orders can only be placed

Upon receipt of your order and payment, goods will be dispatched within 24 – 48 hours for those living in Mainland UK and within 2 – 3 days for those living in the Highlands, Islands or Northern Ireland (please see shipping & delivery information for price details).

Delivery

Based upon your order requirements, Mummy’s Delights will be sent out using a combination of preferred methods i.e. Royal Mail or Couriers such as DPD/UPS. Your goods will be securely packed by Mummy to ensure they arrive in excellent condition. In the unlikely event that your delivery does not arrive when expected please contact us within 48hrs by either phoning a member of our family on 07739915115 or by email orders@mummysdelight.co.uk so we can trace your delights.

Shipping to all of our furry friends that live in ‘Mainland UK’ is £4.99. We at Mummy’s Delight define ‘Mainland UK’ as all those that live at postcodes in England, Wales & Southern Scotland. Shipping to postcodes ‘Outside Mainland UK’ will have a small delivery charge of just £7.99 This includes are furry friends who live in the Highlands, Islands, Southern and Northern Island.

Cancellation / Refunds

Orders of our Mummy’s Delights are customised & made to order; therefore in the unlikely event that you may have to cancel your order you will need to contact a member of our family on 07739915115, within 1hr of your purchase. In the event that your order has not commenced, Mummy’s Delight will cancel your order accordingly. However, in the event that your order has commenced it will not be possible to cancel your order.
Once Mummy’s Delights have flown the nest, we won’t want them back so in the very unlikely event that you should request a refund on goods you have already received, then please contact a member of our family at orders@mummysdelight.co.uk. within two days of your purchase. Goods must be returned to Mummy’s Delight at the buyer’s expense. The goods must be unopened and in resaleable condition. Once received and quality checked we will then be able to process the necessary refund.

Customer Satisfaction

Here at Mummy’s Delight, we endeavour to provide you and your fur babies with high quality products and service. We strive for 100% customer satisfaction. If for any reason you do not feel that the products or services have met your expectation, then please contact a member of our family at sayhi@mummysdelight.co.uk where we will aim to resolve your concerns, within 7 days.

Disclaimer

Products are manufactured in accordance to GMP code of Practice and ISO 9001:2008 quality assurance certification. Mummy’s Delight advises that owners should consult vets prior to the use of products, if your pet is under medical supervision. Owners must ensure that the directions, dosage and cautions specified on packaging are followed accordingly. Adverse reactions are rare but in such an event please discontinue use and consult your vet.

Privacy Policy

Protecting Your Privacy

Mummy’s Delight recognise the importance of protecting your privacy. This policy is designed to assist you in understanding how we collect, use and safeguard your personal information.

Accepting Our Privacy Policy

By making a purchase (a payment, in receipt for goods) online or over the telephone, you are entering into a Contract of Sale under English Law (irrespective of the country you are purchasing from) and thus agreeing to this Privacy Policy.

What Information Do We Collect?

Upon visiting our website you willingly and knowingly provide Mummy’s Delight with personal details at point of purchase or transaction.

Sign Up Information

When you register for any of our samples, products, services or to join the family, you will provide us information about yourself.

Payment Information

If you choose to order from our website you will need to provide payment details. Our primary payment platform is hosted via Paypal.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address. We provide the same protections for these electronic communications that we employ in the maintenance of information received by telephone, social media platforms and via our website.

How Do We Use the Information That You Provide to Us?

We use personal information for the purposes of completing our Contract of Sales; in which we are providing you with the goods/service you have purchased. On occasions we may contact you with marketing and promotional content to share new products, discounts and additional service offerings. You may notify us if you no longer wish to receive these communications.

Sharing and Selling Information

Mummy’s Delight do not share, sell, lend or lease personally identifiable or business information with any third party, except to the extent it is necessary to process transactions or provide services that you have requested. For Example, a courier in order to deliver your goods.

Your Consent

By using our web site you consent to the collection and use of your personal information as described in this Privacy Policy. We reserve the right to amend this privacy policy at any time with or without notice.